About Insurance Board

Our Agent Cindy was helpful with the process we went through in updating our policies. We were able to discuss ideas with her for our new facility use agreement and get her feedback based on her knowledge. We also had the opportunity recently to meet her in person at the Southeast Conference meeting.

Thanks for another enlightening and refreshing experience! Our Personnel Ministry Team, Staff, and others have been provided with summaries and links with strong suggestions to explore your Safety Solutions. Many thanks for helping us to do the right things for the right reasons!

When a wind storm that preceded Hurricane Irene brought down power lines, I placed a call to the Insurance Board. Within days an estimate from the company that services our heating and A/C systems was accepted, approval to make the necessary repairs and install replacement parts was given, and a check to cover the cost arrived in the mail. I was amazed by the response time and cannot say enough about the concern and courtesy of the staff. You can be sure that I will tell this story to others and praise the work of our denomination’s Insurance Board. Thank you for your service to us!

From the initial notification of roof damage online, timely appointments to evaluate the damage all went well. Temporary roof repairs were authorized and the adjuster and roofer communicated to ensure all damage was covered. Roofing replacement will not start until warmer weather but the interior repair will start immediately.

The first payment has been received and we are expecting all to go well until the roof is completely repaired and final payment is received. All Insurance Board employees, Insurance Adjusters, Insurance Agent employees have been most helpful.

I have enjoyed working with you on this project. You have been very professional, communicative, and forthright in your interaction with our church, and while this certainly has been a trying event for us, your skills and knowledge have made it easier for the Church to collect the proper funds due under the provisions of our insurance policy. All of us here thank you for your efforts. This actually has been a very positive experience for us after the horrible experience of the fire. The church building is in great shape after the restoration, and we have upgraded the building now to meet the modern building code.

Various online resources have been helpful, many of which we have received from our IB Agent. Over the last 14 months we have utilized over a dozen resources like the Loss Control manual, the self-inspection checklist for ministries and the Financial Controls & Best Practices that have helped us with financial internal controls. Our Chair of Communications is developing a central electronic document storage site for our Council Members to reference the digital repository of documents, videos and information from your site, which has been helpful.

We were well supported by the Insurance Board representative and were pleased with how this all worked out despite unusual circumstances of a major water incident during the pandemic, disruption to the supply chain and the inability to get the parts needed for repairs and replacement.

We couldn’t be happier with the responsiveness of Insurance Board. They were incredibly easy to work with from the start. We built trust and while you can’t rebuild history, we were pleased that with the help of Insurance Board Representatives, we were able to rebuild our church to look as much like the original as possible.

When a recent tornado touched down slightly on our church property, we were very grateful that none of our buildings received any damage. However, we had extensive damage to our outdoor garden sanctuary, our playground had been swept away and several very large trees were blocking our hilltop drive.

But the Insurance Board came through for us in a big way. We contacted our agent and were immediately assured that our claim would be handled without delay. Sure enough, the reimbursement check arrived within the month and we were able to repair the damage. We are certain that no other carrier would have covered our claim so completely.

Together we are better!