Claims Overview

We Know Church. We Know Insurance.

Paid Claims in 2018

Paid Claims in $ in 2018

%

Satisfied Clients in 2018

Our Promise to You!


The Insurance Board Claims team boasts
  • Superior Claims Reporting
  • Coordinated Issue Resolution
  • Complex Coverage Analysis
  • Monitoring of Open Claim Status
  • Adjuster and Carrier Oversight
  • Unmatched Client Partnership

The Claims Team focuses on keeping all lines of communication open to all involved. A strong relationship with our carriers and adjusters coupled with our expert knowledge of church risks and coverage allow us to assist our clients in overcoming any obstacles that may arise. 

Meet the Claims Team

Alison N. Hanna, AINS, LPCS

Alison N. Hanna, AINS, LPCS

Senior Liability Claims Consultant

216-736-3250
800-437-8830 x3250
Click Here to Email Alison

Prior to joining Insurance Board, Alison worked at Travelers Insurance handling liability and litigated claims for Commercial and Personal business. She earned a B.A. from Cleveland State University, and has worked in the insurance field for 16 years as a multiline underwriter, subrogation specialist, claims adjuster, and litigation technical specialist. Alison is bilingual and uses these skills extensively at Insurance Board. She earned the AINS (Associate in General Insurance) designation in 2017, and most recently the LPCS (Legal Principles Claim Specialist) designation in 2018 .

Mark A. Zimmerman, AINS

Mark A. Zimmerman, AINS

Senior Claims Analyst

216-736-3276
800-437-8830 x3276
Click here to Email Mark

Prior to joining Insurance Board, Mark worked at Farmers Insurance for 23 years handling liability, bodily injury and litigated claims. He earned a Bachelor of Science degree in Business Administration from The Ohio State University where he majored in Finance and Economics. He earned the AINS (Associate in General Insurance) designation in 2014.

Cy McFarlin

Cy McFarlin

Director, Claims

216-736-3265
800-437-8830 x3265
Click Here to Email Cy

Prior to joining Insurance Board, Cy worked in leadership positions with Allstate and Progressive. Cy’s background includes more than 20 years as an insurance professional in claims, underwriting and risk management. He has proven experience in project management and team leadership. Cy earned an MBA from the University of Phoenix.