Claims Team

Our Claims Team brings you decades of experience and specialized training in church insurance. We are here to advocate for you.
Alison N. Hanna, AINS, LPCS

Alison N. Hanna, AINS, LPCS

Senior Liability Claims Consultant

800-437-8830 x3250
email Alison

Prior to joining Insurance Board, Alison worked at Travelers Insurance handling liability and litigated claims for Commercial and Personal business. She earned a B.A. from Cleveland State University, and has worked in the insurance field for 16 years as a multiline underwriter, subrogation specialist, claims adjuster, and litigation technical specialist. Alison is bilingual and uses these skills extensively at Insurance Board. She earned the AINS (Associate in General Insurance) designation in 2017, and most recently the LPCS (Legal Principles Claim Specialist) designation in 2018 .

Mark A. Zimmerman, AINS

Mark A. Zimmerman, AINS

Senior Claims Analyst

800-437-8830 x3276
email Mark

Prior to joining Insurance Board, Mark worked at Farmers Insurance for 23 years handling liability, bodily injury and litigated claims. He earned a Bachelor of Science degree in Business Administration from The Ohio State University where he majored in Finance and Economics. He earned the AINS (Associate in General Insurance) designation in 2014.

Cy McFarlin

Cy McFarlin

Director, Claims

800-437-8830 x3265
email Cy

Prior to joining Insurance Board, Cy worked in leadership positions with Allstate and Progressive. Cy’s background includes more than 20 years as an insurance professional in claims, underwriting and risk management. He has proven experience in project management and team leadership. Cy earned an MBA from the University of Phoenix.