Stories from Our Customers
Immanuel United Church of Christ, Louisville, KY
From the initial notification of roof damage, on line, timely appointments to evaluate the damage all went well. Temporary roof repairs were authorized adjuster and roofer communicated to insure all damage was covered. Roofing replacement will not start until warmer weather but interior repair will start immediately.
First payment has been received and we are expecting all to go well until the roof is completely repaired and final payment is received.
All Insurance Board employees, Insurance Adjusters, Insurance Agent employees have been most helpful.
The Disciples Center, Indianapolis, IN
At every decision point, the IB leadership and their associated carriers and adjusters made decisions based on the best interest of The Disciples Center and our employees. I would never wish this experience on anyone, but would not want any congregation to go through a major loss without the expertise and knowledge of the church that IB brings to the table.
Every congregation and expression of the church should insure with the Insurance Board. They are professional, knowledgeable and responsive.
Reverend Todd Adams
Pilgrim UCC, Port Charlotte, FL
Euclid Avenue Congregational UCC in Cleveland, Ohio
Throughout the claim period, your staff was available, competent, and attentive to our needs. Within two days of the fire, while the site was still smoldering, two of our members met with claims agents to clarify the claims process. Less than two months later, we met with members of your Board and received in person three checks totaling the greatest share of our claim. Within days, several of our members met with representatives from IB and others in the claims process to fully clarify and resolve any questions regarding the settlement of our claim.
Your hard work on our behalf has contributed to our congregation’s bright future. While we are still in the process of determining what God has in store for us, I am certain that our future will be financially secure. What happened to us was a tragedy. Yet, the loving and faithful staff of IB has helped to lighten our load. The healing process of our congregation has been helped by your work.
First Presbyterian Church, Elk Rapids
Many thanks for helping us to do the right things for the right reasons!
Carversville Christian Church, UCC
Bill Brown, Ex-project Manager & Current Trustee
Trinity Reformed Church, United Church of Christ, Collegeville, PA
Rev. Martha B. Kriebel
St. Paul's United Church of Christ in Birdsboro, PA
Rev. Joe A. Motz
Associate Conference Minister, Penn SE Conference, UCC
Rev. Geneva M. Butz
Tower Hill Camp & Retreat Center
Edgewood Congregational UCC
Christ United Church of Christ
Grace United Church of Christ
Thank you so much for your help in this matter. We are very grateful for the coverage that we have through the Insurance Board. It is a blessing not to have to hassle over these claims as happens with other carriers.
When a recent tornado touched down slightly on our church property, we were very grateful that none of our buildings received any damage. However, we had extensive damage to our outdoor garden sanctuary, our playground had been swept away and several very large trees were blocking our hilltop drive.
The beautiful old trees had given shade and beauty to our Garden Sanctuary protecting us a little whenever it began to sprinkle and giving us time to move inside. We were heartsick when we thought about all the clean-up and repair that was needed and what it was going to cost our little church.
But the Insurance Board came through for us in a big way. We contacted our agent and were immediately assured that our claim would be handled without delay.
Sure enough, the reimbursement check arrived within the month and we were able to repair the damage. We are certain that no other carrier would have covered our claim so completely.
At one point we had contemplated acquiring cheaper insurance from another source, but today we are sure that we made the right decision when we chose to keep our account with the Insurance Board.
You had come through for us in the past when we had hail damage to our roof. Now, with this tornado damage covered so quickly it is obvious to us that it is just good church management to stay with our own Insurance Board.
Together we are better!
Rev. Margaret Philip, Pastor
MAYFIELD CONGREGATIONAL UCC
I am the interim pastor serving Mayfield Congregational United Church of Christ, Sycamore, Illinois. Mayfield is a little country church in open country about six miles northwest of Sycamore with 125 members. The church was organized in 1860 and proudly was the first congregation in DeKalb County to declare itself as an open and affirming church almost 20 years ago. While some additions have been made to the church, the original structure – the sanctuary – still stands as it was built more than I50 years ago. And so, it came as a complete shock to us to discover during the week of March 25, 2012 that soon after our morning worship service the ceiling of the sanctuary completely collapsed causing significant damage to the sanctuary and its furnishings. We are very grateful that no one was present at the time. A number of engineers and construction people all agree that had it happened while members were at worship there would have been numerous fatalities and serious injuries.
At first, several engineers as well as a member of the congregation who is in the insurance business were not at all encouraging regarding our insurance coverage. I made one call to our Cleveland office and spoke with Joe Boyd regarding our situation. With an assuring voice he told me he would be out here in a couple of days to see for himself and he made good on his promise. He and Cy McFarlin met with members of our Board of Trustees and with me and was most encouraging. He told us that they considered us as part of the family of the United Church of Christ and that we would be treated as such. They would review our policy and do as much as they could, he told us. With professionalism coupled with warmth he gave us helpful advice on how to proceed from that point. And then, he added, we should let him know when we would be ready to rededicate the sanctuary because, if possible, he would like to be present. That last statement assured us that we were dealing with people on the Insurance Board who really cared about us. Yes, he was there at dedication and we gave him time to speak during our afternoon celebration which was open to the community and to which people and pastors of other congregations were present.
In terms of our coverage – we could not be more pleased. Mixed in with all the debris of thick plaster, beams, fans, chandeliers, heating units, broken furnishings, was a thick layer of asbestos. Needless to say, the cleanup of the asbestos alone was very costly. All of it was covered by our insurance. Further, we felt we were being treated very fairly as we worked through our losses, dates of purchase and depreciation, etc. As we expected, any additions and improvements would be at our expense. But in terms of covering the cost of what we lost, we are most pleased.
As for me, I continue to eagerly tell our story and our experience with the Insurance Board as I meet with pastors in groups and gatherings as well as those times I meet with them one-on-one. The response I get from them goes something like, “Wow! That’s impressive,” “That’s good to know,” and even “That’s really unusual for an insurance company.” Thank you. It feels reassuring to know we are regarded as “one of the family.”
William L. Nagy