Claims Team

Our Claims Team brings you decades of experience and specialized training in church insurance. We are here to advocate for you.

Alison N. Hanna

Alison N. Hanna

Senior Claims Analyst

216-736-3250
800-437-8830 x3250
ahanna@InsuranceBoard.org

Prior to joining the Insurance Board, Alison worked at Travelers Insurance handling liability and litigated claims for Commercial and Personal business. She earned a B.A. from Cleveland State University, and has worked in the insurance field for 16 years as a multiline underwriter, subrogation specialist, claims adjuster, and litigation technical specialist. Alison is bilingual and uses these skills extensively at the Insurance Board.

Mark A. Zimmerman, AINS

Mark A. Zimmerman, AINS

Senior Claims Analyst

216-736-3276
800-437-8830 x3276
mzimmerman@InsuranceBoard.org

Prior to joining Insurance Board, Mark worked at Farmers Insurance for 23 years handling liability, bodily injury and litigated claims. He earned a Bachelor of Science degree in Business Administration from The Ohio State University where he majored in Finance and Economics.

Cy McFarlin

Cy McFarlin

Director, Claims

216-736-3265
800-437-8830 x3265
cmcfarlin@InsuranceBoard.org

Prior to joining Insurance Board, Cy worked in leadership positions with Allstate and Progressive. Cy’s background includes more than 20 years as an insurance professional in claims, underwriting and risk management. He has proven experience in project management and team leadership. Cy earned an MBA from the University of Phoenix.