Claims Service: To assist our member churches in the claims process, we help by: Acting as a friendly professional liaison in the reporting of claims Contracting a national Claims Service network to provide 24-hour claims processing Claims Procedure:  Please have the following information available for all claims: Contract Numbers (see below for specific instructions depending on the type of claim)  Your Church/Organization name, address, phone & UCCIB ID Number Date, time, location and description of loss Names, addresses and telephone numbers of relevant parties and witnesses Police Report, if applicable   If you wish assistance reporting a claim you may contact the Insurance Board between 9AM and 5PM EST weekdays at 1.800.437.8830. Follow the instructions to access the Claims menu (by pressing “4”). And then follow the Claims menu for instruction on reporting specific types of claims: Press “1” for Property claims, reported to Constitution State Services (Travelers). Use the following Property Contract Number for Travelers: CFTCSSC-306T2149 Press “2” for Zurich claims, including Auto, Workers’ Compensation, and General Liability. You will need your Zurich policy number. Press “3” for Richard Livingston, or to report Directors & Officers Liability, Sexual Misconduct Liability or Professional Liability claims. Press “4” for Yvette Johnson, or additional assistance from a UCCIB representative. Once your claim is reported, you will receive a phone confirmation within 24-hours of referral. A written confirmation will be mailed to you from the Claims Administrator. REPORTING A 24-HOUR EMERGENCY PROPERTY CLAIM To report after-hours emergency Property claims, phone Constitution State Services claim reporting (Travelers), our third-party claims administrator, at 1-866-385-0529. Use the UCCIB’s Property Contract Number for Travelers: CFTCSSC-306T2149. REPORTING A GENERAL LIABILITY, AUTO OR WORKERS’ COMPENSATION CLAIM To report a claim directly to Zurich North America, for General Liability, Auto, or Workers’ Compensation claims, dial the 24-hour claims reporting line at 1-800-987-3373. You will need your Zurich policy number. You may also use this on-line Initial Claim Report. Additional Information Needed Liability Claims Name, address and phone number of claimant Copy of lawsuit or other legal documents, if applicable Please send copy of any lawsuit to the UCCIB Automobile Claims Vehicles involved - owner, ID #, year, make, model Driver's address, license #, and phone # Location of damaged vehicle (garage, etc.) Workers Compensation Claims Name & address of employee / volunteer Social Security Number Date of birth Sex Marital status Number of dependents Date of hire Anticipated time off the job Average weekly wage Type of injury and affected body part Full-time or part-time status Employee or volunteer Name and address of treating physician or hospital The Claims Administrator will complete the required form, mail you a copy, and will also file the Employer's First Report of Injury with the state Workers Compensation bureau or board. What to do When a Claim Occurs— In the event of a loss, damage, or accident, you should do the following: Notify the police if a law may have been broken. Report the claim as soon as practical. (Refer to the Claim reporting procedures above.) Provide a description of how, when, and where the loss or accident occurred. Take reasonable steps to protect against further loss or damage. Immediately send copies of any demands, notices, summonses or legal papers received in connection with the claim or lawsuit. Authorize the release of relevant records and other information needed to process the claim. Cooperate in the investigation, settlement, or defense of a claim or lawsuit. Advise us of any suspicious circumstances about a claim. Preserve evidence relating to an incident, e.g., potentially defective equipment. You should not do the following:   • Delay reporting while collecting information about an accident, injury or claim. • Assume any obligation, make a payment, settlement, or incur expense, other than necessary first aid or emergency repairs, without the insurance carrier's consent, except at your own cost. • Do anything after an incident occurs that would interfere with the right to recover from others. • Provide statements, written or oral, except those required legally by proper authorities, to anyone other than an authorized representative of the United Church of Christ Insurance Board. Insurance Board Claims Staff: Claims Manager - Richard Livingston E-mail: rlivingston@insuranceboard.org Claims Analyst - Yvette M. Johnson E-mail: yjohnson@insuranceboard.org Fax information to us at: (410) 788-1603 If you require additional assistance on Claims Services, please contact the Insurance Board Claims Staff by email or by phone at (410) 788-8297 or (800) 437-8830. Return to Services     Other Services: FAQs • Loss Control